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Network and Service Operations Center Specialist

Effortel /Network Management Innovations/

Effortel /Network Management Innovations/

ID
2786
Ref №
NSOC
Валидност на обявата
19.06.2019 - 30.08.2019
Вид работа
Постоянна работа
Вид заетост
Пълен работен ден
Месторабота
София
Описание

We are fast growing company which is looking for Junior and Standard NOC Specialists 
to work in our Network and Service Operations Center located in Sofia, Oborishte 78 str., 
on 24/7 shifts. The shift algorithm is as follows: 2 daily shifts (7 am-7 pm), 2 night shifts 
(7 pm-7 am), 4 days off. 

This role is to provide first level support and monitoring, troubleshooting and support of 
various Linux and Windows operating systems, Intelligent Network services, databases, 
system tools and the hardware on which they reside.

If you are motivated to further enhance or to start your reputable technical expertise in the field, we are the professional opportunity you are looking for. 


Functional responsibilities and official duties:

¬ Conduct systems support activities, such as network and server monitoring, troubleshooting, escalation and resolution
¬ Perform routine monitoring, administration, repair and maintenance of the products within 
the managed environments
¬ Provide correct routing and escalation when situations require
¬ Communicate status of issues with responsible parties and NSOC Management in writing 
and verbally
¬ Maintain Service Delivery to meet customer Service Level Agreements which includes 
Disaster Recovery, data security and recovery, and Production level policies and procedures
¬ Assist in research/testing/implementation of Monitoring tools
¬ Create and update existing documentation of processes and procedures
¬ Assist management with development and maintenance of NSOC procedures
¬ Execute daily NSOC operations, escalations, ticketing and communications with customers
¬ Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
¬ Ensure proper transition during shift changes

Requirements for occupation of position:

¬ Education:

- Bachelor’s degree in Telecommunications, Computer Science or equivalent work experience.

¬ Qualification:

- Previous related technical experience or willingness to gain such expertise 
- Basic Linux and Windows Systems knowledge
- Ability to work on a structured rotation shift
- Basic knowledge of network understanding
- Good command of English is a must

- Extra bonus points if you possess a good knowledge of CAMEL, SS7, SIGTRAN, DIAMETER

¬ Personal skills and qualities:

- Keen to learn
- Responsible
- Initiative 
- Analytical and organized
- Attentive to details
- Team player
- Use professional concepts to solve a variety of problems
- Ability to work on problems of moderate scope, where analysis of situation requires a 
review of identifiable factors
- Must be able to exercise judgment within defined procedures to determine appropriate action
- Must have strong organisational and multi-tasking skills to prioritize workload in a fast-paced environment
- Must work effectively within a team environment

What we offer:

Excellent working environment and office location, massive on the job coaching and 
experience injection, telecom training, IT training, career path in an international company. 
Bonus offered based on performance.

We have developed and we continue to develop our social corporate program. 
Company Benefits:

- Multisport card for more than 700 locations in Bulgaria (100% paid by the company)
- 25 days paid-leave
- High-profile private Health insurance
- Corporate SIM card and phone 
- List of local discounts ensured for the employees
- Compliment gifts to the employees on certain occasions

We invite you to this challenge!

Please note that only eligible candidates would be contacted.
All CVs will be treated in strict confidentiality!

Изисквания

Requirements for occupation of position:

 Education:

- Bachelor’s degree in Telecommunications, Computer Science or equivalent work experience.

 Qualification:

- Previous related technical experience 
- Basic Linux and Windows Systems knowledge
- Basic knowledge in SQL 
- Ability to work on a structured rotation shift
- Use professional concepts to solve a variety of problems
- Ability to work on problems of moderate scope, where analysis of situation requires a review of identifiable factors
- Must be able to exercise judgment within defined procedures to determine appropriate action
- Must have strong organisational and multi-tasking skills to prioritize workload in a fast-paced environment
- Must work effectively within a team environment
- Excellent command of English is a must

- Specific knowledge in MSSQL,MySQL,Oracle is an advantage
- Experience with capturing and analyzing network traces is an advantage

 Personal skills and qualities:

- Keen to learn
- Responsible
- Initiative 
- Analytical and organized
- Attentive to details
- Team player

What we offer:

Excellent working environment and office location, massive on the job coaching and experience injection, telecom training, IT training, career path in an international company. Bonus offered based on performance.

We have developed and we continue to develop our social corporate program. 
Company Benefits:

- Multisport card for more than 700 locations in Bulgaria (100% paid by the company)
- 25 days paid-leave
- Private Health insurance
- Corporate SIM card and phone 
- List of local discounts ensured for the employees
- Compliment gifts to the employees on certain occasions

We invite you to this challenge!

Please note that only eligible candidates would be contacted.
All CVs will be treated in strict confidentiality!

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