Customer Service Specialist maternity replacement
Дунапак Родина АД / Dunapack Rodina
"Дунапак Родина" АД е част от Dunapack Packaging Division, от Принцхорн Груп, производител на хартия, велпапе и опаковки от велпапе в Централна и Източна Европа.
Dunapack Packaging is a member of the Austrian Prinzhorn Group and specializes in the creation of corrugated cardboard packaging, executed at a high quality level using recycled paper. Exceeding 5200 employees across 11 countries and 24 plants, Dunapack Packaging is the regional market leader in central and eastern Europe, meeting customers‘ highest packaging requirements and delivering innovative and competitive packaging solutions.
With a modern approach, a long tradition and a clear goal for the future to double its size by 2030, Prinzhorn Group stands for sustainability, reliability and passion as main core values.
Our Customer Service works cooperatively with Sales Representatives and other members of our team to grow existing customers, create new customers and meet or exceed monthly sales quotas while increasing customer satisfaction.
Essential functions will be as follows:
1. Provide quotations to clients and follow up, where necessary;
2. Processing orders, мonitoring and analysing sales orders;
3. Liasing between internal operations department and customers;
4. Developing and maintaining successful relationships with the customers;
5. Support customers through service and provide for effective problem solving;
6. Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution;
7. Support sales plan by actively approaching the customers on a regular base;
8. Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues;
9. Responsible for the financial standing /collects and adjusts customer accounts into the contracted levels/;
Successful candidates should demonstrate the following:
1. Bachelor /Master degree in Economics or related /university students in their last year are also appropriate/;
2. Results oriented attitude with ability to work under pressure and meet strong deadlines;
3. Strong organizational and analytical skills;
4. Excellent knowledge of MS-Office;
5. Fluent command of English and Bulgarian in writing and speaking;
6. Excellent presentation and communication abilities;
7. Loyal and positive attitude;
Proven experience in B2B relationships will be considered as an advantage.
The company offers:
1. Inspiring engagement in an international company with leading position in its sector;
2. Dynamic and challenging job;
3. Specialized and on-the-job training;
4. Attractive remunerations package with recognized performance;
- Експерти | Специалисти
032 904 503
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