Technical support specialist with German
САЙТЕЛ БЪЛГАРИЯ ЕООД / Sitel
Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 100,000 passionate and talented associates support more than 450 clients in 50+ languages from more than 120+ facilities strategically located in 29 countries.
Подходяща за студенти
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
Our office in Sofia is based near the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for passionate and customer oriented Technical support specialist with German.
As a Technical support specialist you will provide customer support to German speaking customers and promote a positive corporate image by demonstrating appropriate conduct, high quality, professionalism and positive attitude in all interactions with customers.
- Processes inbound calls and e-mails from customers and solve a wide range of technical issues and problems;
- Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- Advising and informing customers regarding clients' products and services;
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- Proactively provide support and assistance to colleagues and work together as a team.
- Has excellent command of German language (at least level B2);
- Has good command of English language (at least level B1);
- Has affinity in technology, knows how to instal a printer and has experience working with different Operating Systems;
- Experience in a contact center or customer facing role is beneficial;
- Can adapt quickly to changes in products, process and technology;
- Has very good computer literacy.
- Competitive remuneration scheme;
- Permanent contract;
- Working time: Monday - Friday / 09:00 - 18:00;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Long-term professional career;
- Opportunity for remote work;
- Entitlement to company internal training and development accordingly global standards;
- Friendly and accessible office location.
By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Sitel.
- Експерти | Специалисти
- Служители | Работници
+359 879 088 166
Вход / Регистрация