Customer Support Specialist with English

Tek Experts България

Tek Experts България

Tek Experts е водещ световен доставчик на услуги по поддръжка в областта на ИТ и в разработването на софтуерни продукти. Компанията оперира в 7 държави на 4 континента: Европа, Азия, Африка и АмерикаПостоянно развиващият се екип от професионалисти на компанията се състои от 5000+ в световен мащаб и 900+ експерта в София.  

ID
4378
Валидност на обявата
06.06.2022 - 01.07.2022
Вид работа
Постоянна работа
Вид заетост
Пълен работен ден
Месторабота
София
Описание

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into an environment of IT support learning new technologies?

As a customer support specialist, you will be responsible for providing assistance to the queries of our clients, gathering information from our technical teams and sharing findings with them.

What we’re looking for:
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

Изисквания

Responsibilities:
• You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues;
• Triage incident service request by Outbound phone calls, email or web portal as a point of contact;
• Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer;
• Manage the life-cycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.

Competencies:
• Fluency in English, both written and spoken;
• Minimum 1-year work-related experience in customer-relationships position or similar;
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
• Good problem-solving skills;
• University degree;

Подходяща за специалности
Вид договор
Трудов договор
Ниво в йерархията
  • Експерти | Специалисти
  • Служители | Работници
Необходими документи
Автобиография (CV)
За контакт
За да кандидатствате за тази позиция, трябва да влезете в своя студентски профил:
Вход / Регистрация