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Junior Security Operations Center Analyst - Graduate Program

DXC Technology Bulgaria

DXC Technology Bulgaria

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC.

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Валидност на обявата
17.10.2022 - 30.11.2022
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DXC Technology Security Services organization provides security service operations to DXC's outsourcing customers.

The SOC Analyst is responsible for delivering operational services to outsourcing accounts on time, on target with quality and work on shifts which include night shifts as well. The SOC Analyst focuses on accepting and analyzing security incidents related to the supported customer environments. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team management.

Primary Responsibilities:
Incident Logging, Categorization, Prioritization, Management and Closing:

  • Open an Incident record (where not already automated) for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle
  • Categorize and prioritize the Incident so that it can be handled quickly and efficiently
  • Prioritize the incident based on the Incident’s urgency and impact on the business
  • Upon closing the incident verify that the categorization and closure code of the incident is correct
  • Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA
  • Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates

Technical Responsibilities:

  • Do generic troubleshooting within the applicable technology platform that Cyber Security Analyst is responsible for
  • Escalation to Security support teams as needed

Key Skills and experience required:

Education (degree) and experience required:

  • Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent certifications (MCSE, MCP, Oracle/MCDBA, HP-UX, CCNA, CCNP, SNIA)

Other requirements:

  • Fluent in English
  • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line – the position is on shifts, incl. night shifts
  • Strong interpersonal and security skills
  • Good communication skills and customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external
  • Good analytical skills
  • Team player - ability to collaborate and cooperate with members of team and members of other teams
  • Ability to pro-actively learn new technology, processes and other skills
  • Able to pro-actively search for solutions from knowledge bases, support, documentation and other information
  • Keen interest in continual learning and professional development
  • Time management skills and ability to multi-task and prioritize assigned tasks, problems and requests in a high-pressure environment
  • Flexible, self-motivated with the ability to work under pressure in an international and culturally diverse organization

In return, we offer:

  • Continuous learning and technical training opportunities
  • Great opportunity for professional development in the IT field
  • Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
  • Competitive remuneration package
  • Medical insurance
  • 4 days additional paid leave (total:24 days)
  • Food vouchers
  • Life insurance
  • Corporate Badge Program
  • Wellness Program


If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note that only shortlisted candidates will be contacted.

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Албена Георгиева/Мария Шомева
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