Junior IT Support Analyst
Постоянна работа @Baringa Partners публикувано преди 3 дни в Информационни и комуникационни технологии Кратък списък Работа по имейлПодробности за работата
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ID на работа 27021
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Кариерно ниво Други
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Опит Без опит
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Квалификации Бакалавърска степен
Описание на работата
Our Technology and Cyber practice are looking for a Junior IT Support Analyst to join the team.
We’re a global function supporting the firm as it enters new markets. We’re re-architecting and evolving our cloud-based business systems and infrastructure. We’re on a mission to develop great technology products and deliver great services. We’ve installed a new operating system for ourselves, and rebooted what was a corporate IT department to a corporate technology company – transforming the way we work. We’re working on sustainability. We’re keeping our firm safe: protecting our data and our reputation. Yes, we’ve got a big job in the Baringa Technology & Cyber team. So much to build on, so much to progress. So much to deliver. So much to play for! Do you know what though? We’re going to do it. All of it and more. We have the support to drive change. We have a diverse group of 90 amazing technology & cyber professionals. We have the belief. We are going to do great things. Come and join us.
What you will be doing
- Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
- Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
- Monitor and escalate incidents to the relevant team or external vendor where required.
- Liaise with other teams and departments to ensure timely resolution of incidents and requests.
- Identify and escalate any potential problems or issues to the Service Desk Manager.
- Provide regular updates to customers on the status of their incidents and requests.
Your skills and experience
- A proactive attitude.
- Excellent attention to detail.
- A keen interest IT.
- Customer focused.
- The willingness to “get stuck in”.
- Eager to learn.
- A real team player.
What a career at Baringa will give you
Putting People First.
Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:
- Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
- Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
- Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
- Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
- Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.
