Network Engineer, Tier 2 (NOC Engineer)
Постоянна работа @GTT Communications публикувано преди 2 дни в Информационни и комуникационни технологии Кратък списък Работа по имейлПодробности за работата
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ID на работа 27891
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Опит Без опит
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Квалификации Бакалавърска степен
Описание на работата
About GTT:
GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.
Role Summary:
The Network Management Centre (NMC) manages and maintains backbone network 24×7.
Main Responsibilities:
- Use network tools to monitor core network and customer services
- Proactively initiate incident management process
- Perform diagnostics on all network and customer faults
- Generate action plans to troubleshoot all Hosting network and customer faults
- Track the incident management of proactive and reactive issues through the Trouble Ticket system
- Management and Technical escalation of Trouble Tickets in line with process
- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
- Liaise with customer representatives to progress fault resolution
- Support local Field operations with maintenance activities
- Work according to schedule on a
- Report security incidents to the appropriate operations functions on detection
Ideal Candidate Profile:
- Professional, structured and proactive approach
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organized approach to work
- Efficient and productive with good time management skills
- Able to resolve problems quickly and effectively
Essential Criteria:
- Experience with network monitoring tools (SMARTS, Netcool, InfoVista, HP Open View, Cacti, Nagios)
- Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
- Good Cisco hardware and IOS knowledge
- Good Juniper hardware and JUNOS knowledge
- Good technical knowledge of CR/SR configurations and troubleshooting
- Core network and backbone troubleshooting experience desired
- Basic Linux/Unix skills (at least user level)
- General knowledge of telecom industry and standards
- Strong background of working within IP Operations environment of a Telco or large ISP
Desirable Criteria:
- Strong flexibility & ability to perform effectively within changing environments
- Candidate must have bachelor’s degree in engineering, preferably telecom or networking
- Proficiency in English language (written and spoken)
- Industry certifications (CCNA-RS, CCNA-SP, JNCIS-ENT, JNCIS-SP) are an advantage
Qualifications/Courses:
- Graduate degree in Engineering or equivalent degree
Hours/Travel/Shift:
24×7 shift rota (4 Days working / 4 Days Off)
